Customer Service Agentfrom £950/mo
Customer queries don't stop because your team is busy — and every slow reply costs goodwill, reviews and repeat business. A dedicated non-voice agent keeps…
Offshore staffing for ecommerce businesses
Ecommerce never sleeps and the admin compounds: product uploads, order issues, customer queries, returns, listings, marketplace upkeep and marketing. Done in-house at UK salaries it crushes margin; left undone it costs sales.
The model in your sector
Dedicated staff, built around your operation
Dedicated offshore staff keep your store and support running — in Shopify, your helpdesk and your marketplaces — so you scale revenue without scaling UK headcount.
“Best business decision we have made so far — set up in under a month and the quality has been excellent.”
What your offshore ecommerce team can handle
- Product uploads and catalogue management
- Customer service — email, chat, tickets
- Order and returns processing
- Marketplace listing and account upkeep
- Inventory and pricing admin
- Review and feedback management
- Email marketing and campaign support
- Data entry and reporting
Honest about experience
Sector experience where it exists. Excellence everywhere.
Where we can, we shortlist candidates with direct ecommerce or retail experience — and where the perfect match isn't available, you get an experienced, highly capable administrator who learns your systems fast. Most clients find a strong generalist trained their way outperforms a sector hire trained someone else's: you're building exactly the team member your operation needs.
Ecommerce Managerfrom £1,250/mo
An online store is never finished: products to upload, pages to merchandise, promotions to run, conversion leaks to plug. When that's nobody's full-time job,…
Marketplace Specialistfrom £1,250/mo
Marketplaces are their own discipline: Amazon's algorithm, listing optimisation, account health, reviews, advertising consoles — a world that punishes…
Data Entry Specialistfrom £950/mo
Data entry is the definition of structured, repeatable work — essential, time-consuming, and far too expensive to do at UK salaries. It's the cleanest possible…
Roles for your sector
The roles ecommerce hire from us
Your job titles, mapped to the roles we provide. Most are skilled administrators we train to your process; finance roles bring genuine accounting experience.
| Your role | Our equivalent | From | What you get |
|---|---|---|---|
| Customer Service Agent | Customer Service Agent | from £950/mo | Email, chat and ticket support in your brand voice. |
| Store / Ecommerce Manager | Ecommerce Manager | from £1,250/mo | Shopify/WooCommerce store management and CRO. |
| Marketplace Specialist | Marketplace Specialist | from £1,250/mo | Amazon, eBay and Etsy listing and account upkeep. |
| Order / Returns Administrator | Data Entry Specialist | from £950/mo | Order processing, returns and catalogue data. |
| Email Marketing Specialist | Email Marketing Specialist | from £1,450/mo | Campaigns and automation from your existing list. |
| Bookkeeper | Bookkeeper | from £1,150/mo | Ecommerce reconciliations and books. |
Sector questions
Ecommerce FAQs
Which platforms do they work in?
Shopify, WooCommerce, Magento and your helpdesk (Gorgias, Zendesk, Freshdesk) plus Amazon/eBay marketplaces — trained on your stack during onboarding.
Can they handle customer service in our brand voice?
Yes — you train tone and policy during onboarding, supported by your macros, and quality settles fast because it's one dedicated person, not a rotating pool.
Can one person cover store and support?
At lower volumes, yes; as you grow, most brands split into a customer-service hire and a store/marketplace hire. We scope it to your volumes.
See what the numbers look like for you
A 15-minute call scopes the role and gives you exact figures — no pressure, no hard sell.